Network
We, at BPR, work with best-in-class agency partners based in the United States. Our collection agencies maximize recoveries on past-due receivables, while our call centers add value to clients’ customer support services by handling inbound and outbound communications with exceptional performance.
Call Center Network
The size and diversity of BPR’s call center partners enable it to service companies in diverse industries with various demands. BPR provides immediate solutions to all customer service needs, regardless of volume or intricacy. All call center partners employ highly trained customer service specialists who speak clearly, concisely, and informatively, while approaching all situations with understanding and empathy appreciated by customers who often exhibit frustration or confusion. These professionals know the clients’ industries, operations, and clientele, as well as compliance requirements to minimize reputational and operations risks.
Most importantly, BPR does not outsource its clients’ customer support and communication needs to foreign countries, thereby eliminating language barriers, comprehension problems, and cultural differences which can breed customer dissatisfaction. BPR’s communication specialists are based, trained, and supervised in the United States.
CALL CENTER MANAGEMENT OFFERING MAXIMUM SEATING CAPACITY
BPR’s unique business model employs a network of receivables professionals and call center specialists that enables us to match your organization with the agency whose experience and expertise will best serve the specific needs of your industry. We select our network agencies after analyzing your operating histories, financial strengths, work strategies, personnel, policies and procedures, compliance and practices, customer service records, and technical and reporting capabilities. After accepting an agency into our network, BPR regularly assesses the agency’s performance—for both collections and compliance—by performing random audits and onsite visits, reviewing existing accounts, and monitoring collection calls. Those and other quality control practices provide you with targeted customer service which maximizes recoveries and protects your brand.
Network
Put BPR on your team today and allow our call centers to work on your behalf, putting your customers and their needs first.
