Our Mission
As a recognized leader in the accounts receivable management (ARM) industry, BPR believes in consistently contributing value to its corporate clients by maintaining transparency, protecting their brands, and fostering positive relationships.
Industry Experience
BPR has been in the ARM industry for decades, and our leadership team has nearly 100 years of collective industry experience. Through our network, we collaborate with companies of all sizes in a diverse range of industries to provide maximum, immediate, and efficient value.
EXPERT BUSINESS AFFILIATIONS
Since its formation in 2007, BPR has been certified by the Women’s Business Enterprise National Council (WBENC). BPR is also registered with the System for Award Management (SAM) and is accredited by the Better Business Bureau. Additionally, BPR is a member of ACA International and RMA International.
BENEFITS OF ENGAGING BPR AS A CERTIFIED WOMAN-OWNED BUSINESS
With a WBENC certification, BPR provides its clients with numerous benefits, including the following:
Tax Breaks
Companies that use a certified WOBE are eligible for tax incentives from the federal government and certain state governments.
Increased Profitability
A 2017 study by the Hackett Group established that companies who employ a WBENC business experience greater profitability, including lower overall operating costs. According to that study, “the potential upside is significant” and attributable to introducing new ideas from a diverse perspective.
Demonstrated Commitment to Supplier Diversity
Companies typically want their partners to reflect their values and those of their customers. Many customers want to give their business to companies that share a prioritized focus on diversity and social responsibility.
Increased Satisfaction
According to The Hackett Group, diverse businesses (both minority-owned and woman-owned) either meet or exceed performance expectations 99% of the time because they tend to be smaller, more flexible, and more responsive to their clients’ needs.
Lauren Irwin-Szostak
President & CEO
Lauren Irwin-Szostak is an experienced professional whose career spans over 35 years in the call center and accounts receivables industries. Prior to forming her own companies, Lauren served as the central legal manager for Capital Credit Corporation, managing collection litigation for all branch offices nationwide. She also served as a senior business operations consultant for Integrated Health Services, Inc., as well as a call center supervisor for The May Company.
Due to these experiences, Lauren identified ways in which the call center industry could be improved and founded BPR in 2007 to bring those improvements to market. BPR is a master servicer in the receivables management industry, and Lauren has served as President and CEO since its formation 17 years ago. By using her industry expertise and relationships with call center professionals, she delivers efficient and reliable results.
A true entrepreneur, Lauren launched numerous companies prior to BPR, including SAA, a holding company in the receivables management industry, and NCB, a full-service collection agency. SAA later acquired USFR, and subsequently merged NCB into USFR.
Lauren has paved an extensive career path, spanning a variety of professional services. Whatever challenges she takes on, her approach to business is built on a strong work ethic and mutual respect between her and her colleagues. Her motto is BPR’s creed—“It’s all about the result”—from high-level company values like fair employment to day-to-day interactions between employees. This mindset has driven individual and collective success at each step of her career and delivered success for her clients.
