BPR offers customized, turnkey solutions to all businesses and industries, specializing in U.S.-based call center solutions and commercial and consumer receivables management services.
COVID-19 CRISIS. TIME TO HELP EACH OTHER. UNITED WE STAND
OUR MISSION
BPR believes in consistently contributing value to its relationships with its corporate clientele. We provide our clients with full transparency into key performance metrics while protecting their brands and maintaining good relationships with their customers.
Our expansive network of U.S.-based call centers utilizes highly trained specialists who can handle all our clients’ inbound and outbound customer support and other communication needs. We record ALL calls and provide our clients with regular reports detailing performance.
Similarly, our proprietary network of best-in-class collection agencies offers experience and expertise in recovering commercial and consumer debt for diverse industries. We manage the entire receivables cycle from start to finish and document our results regularly.
INDUSTRY EXPERIENCE
BPR has been in the customer service industry for over a decade, and our leadership team has nearly 100 years of collective industry experience. Through our networks of U.S.-based call centers and receivables management agencies, we work with companies of all sizes in a diverse range of industries, providing maximum value immediately and efficiently. And significantly, as a certified woman-owned business enterprise since our formation in 2007, we offer our clients substantial benefits and savings unique to such businesses.
SERVICES
SERVICES WE OFFER A FULL ARRAY OF TURNKEY SERVICES TO ASSIST OUR CLIENTS
Call center solutions
Receivables management
additional SERVICES
REVENUE CYCLE MANAGEMENT CONSULTING SERVICES
MARKETING PROGRAMS
CUSTOMER RETENTION
MEMBER SERVICES
Mass mailings via qualified letter vendors
Employee satisfaction surveys
Customer satisfaction surveys
Sms Text Messaging
BUILD EFFICIENCY. INCREASE YOUR CUSTOMER SATISFACTION.
BPR provides comprehensive solutions to call center and customer service needs, as well as to commercial and consumer receivables, for companies of all sizes. Our call centers are all based in the United States, and our communication specialists are all instructed in our clients’ industries and the laws and regulations governing them. Using our call centers to handle your inbound and outbound customer support and other communications needs will help you reduce costs, streamline workflow, and promote business continuity, all while our specialists accurately represent your company brand with specialized industry knowledge. Our network of best-in-class agencies enables us to provide industry-specific experience and expertise to your commercial, business-to-business receivables, as well as to your consumer debts. We monitor and manage the entire recovery process from the start to finish to maximize returns on your past due receivables, freeing you to focus on your businesses.
Network
BPR’s call center and agency partners are all based in the United States and are best in class. Our call center network adds value to our clients’ inbound and outbound customer support services through exceptional performance, while our agency network adds value by maximizing our clients’ recoveries on their past-due receivables.
FEATURE BLOG ARTICLE
Apr
23
2021
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