CALL CENTER SOLUTIONS
BPR offers an array of call center services that will help you reduce costs, streamline workflow, and promote business continuity. Our network of domestic call centers and dedicated, highly trained specialists will apply their expertise to your needs, enabling you to focus on your core business.
First Party Customer Service
BPR’s network of U.S.-based call centers handles inbound and outbound customer support and other communication needs for businesses of all types and sizes. Our highly trained specialists will help you increase business continuity and accurately represent your company brand.
Our fast implementation and detailed reporting will allow you to employ our domestic call centers immediately with confidence. We will manage your communication needs and treat your customers with professionalism and sensitivity.
Call Center Overflow Solutions
BPR will enable your business to eliminate busy signals, long hold times, and customer displeasure. Our network of U.S.-based call centers has the size and capacity to lend immediate turnkey support for your call handling needs, no matter the volume. We offer fast implementation and can accommodate tailored programs specific to your business model by understanding your customers’ needs and improving your communications with them.
First Party Customer Solutions
BPR’s call center network will help your business maintain and protect its current payer base, keeping your revenue flowing while making your customers feel valued and supported. We will manage your reminder calls and ensure that your performing accounts do not fall into collection, reducing your percentage of sluggish payers and customers who occasionally neglect to remit prompt payment.
Find More Time
Introduce consistency and control by utilizing BPR’s inbound and/or outbound customer service solutions. Our network of call center professionals can manage high call volume and address rising customer support demands, increasing productivity for your business without the hassle of additional employee hiring or training.
We will save you time, money and resources, while accurately representing your brand name and ensuring your customers enjoy a positive customer service experience.
Call Center Network
BPR’s call center partners are all based in the United States and are best in class. Our network adds value to our clients’ inbound and outbound customer support services through exceptional performance. The size and diversity of call centers enables us to service companies in diverse industries and with different needs. We provide immediate solutions to all customer service needs, regardless of volume or intricacy.
All our call center partners employ highly trained customer service specialists. They are skilled communications professionals who know how to speak clearly, concisely, and informatively, while displaying the understanding and empathy appreciated by customers who often display frustration or confusion. They are familiar with our clients’ industries and the concerns of both their operations and their clientele. And they are knowledgeable as to applicable compliance requirements, thereby minimizing the risk of future problems.
Perhaps most importantly, all our call center partners are based in the United States. We do not outsource our clients’ customer support and communication needs to foreign countries, thereby eliminating the risk of language barriers, comprehension problems, and cultural differences which can breed customer dissatisfaction. Our communication specialists are based, trained, and supervised in the United States.