Leadership - Business Processes Redefined LLC
Lauren Irwin-Szostak

Our Leadership

Lauren Irwin-Szostak

Lauren Irwin-Szostak founded BPR in 2007 and has served as its President and CEO ever since. She is a highly experienced professional whose career spans over 30 years in the call center and receivables management industries.



Lauren has grown BPR into a leading firm which services companies of all sizes in all industries. With a competitive, results-oriented business model and a national network of U.S.-based call centers and receivables management firms, BPR delivers new levels of continuity and cost reduction for its clients.

A true entrepreneur, Lauren launched numerous companies prior to BPR, including Strategic Advantage Associates Inc. (SAA), a holding company in the receivables management industry, and NCB Inc. (NCB), a full-service collection agency. SAA eventually acquired U.S. Financial Recoveries Inc. (USFR), and subsequently merged NCB into USFR.

Prior to forming her own companies, Lauren served as the central legal manager for Capital Credit Corporation, for which she managed collection litigation for all branch offices nationwide. She also served as a senior business operations consultant for Integrated Health Services, Inc. in Hunt Valley, Maryland, as well as a call center supervisor for The May Company in New York City.

Lauren has paved an extensive career path, spanning a variety of professional services. No matter what challenge she takes on, her approach to business is built on a strong work ethic and pillars of mutual respect between her and her colleagues. Her motto is BPR’s creed – “It’s all about the result” – from high-level company values like fair employment to day-to-day interactions between employees. This mindset has driven individual and collective success at each step of her career, and in turn delivered higher levels of success for her clients.