For a buyer evaluating a master servicer, "who will run my work" is the most important question. These are the people accountable for your engagement, and we'll introduce more of the team here over time.
Lauren Irwin-Szostak is a seasoned leader with more than 35 years in the call center and accounts receivable management industries. Many organizations in the ARM space have not survived; Lauren has led with foresight, adapting ahead of change and coming out stronger for it.
Her leadership philosophy is grounded in kindness and compassion, and in the belief that people come first. Every relationship, whether with clients, partners, or team members, is worth care and respect. That people-first approach is matched by a forward-looking embrace of technology, which she uses to deliver smarter outcomes for clients, better tools for partners, and a stronger experience for her team.
Lauren founded BPR in 2007 and has served as President and CEO ever since, building it into a respected master servicer in the receivables management industry. Her leadership is guided by BPR's founding creed, "It's all about the result." That standard shapes everything from company culture to client delivery, and after nearly two decades it remains the principle she lives and leads by.
Pete Rondinone is BPR's Business Growth Director, overseeing operations, business development, client relations, and organizational growth. He joined the firm in May 2024 as a Business Development Strategist.
An analytical, fact-driven operator, he has made measurable changes across the business. He strengthened BPR's reporting by implementing performance metrics and accountability frameworks across departments, integrated AI tools that modernized key operational workflows for speed and precision, and automated manual tasks that had been consuming team time. He also worked with colleagues to develop corporate media and training materials that support onboarding and keep the organization consistent.
He runs regular production audits to recognize top performers and hold productivity standards steady, and looks for operational gaps to close that position BPR for sustained growth. He has both shaped and grown with a team that shares knowledge freely and gets behind each initiative, and he is widely respected by colleagues, clients, and the agency and call center partners BPR works with.
BPR runs as defined departments with clear ownership, so every engagement has the right function accountable at each step, from the client relationship through recovered-funds processing, compliance, and the partner network.
The client relationship and the day-to-day point of contact. Handles intake, categorizes and routes disputes, and raises substantive items to the client.
The engine of the recovery process. Owns portfolio segmentation, placement and coordination across the agency network, and the playbooks that keep execution consistent across engagements.
Reconciliation against partner inventories and the structured reporting clients act on, with accuracy controls on fee mechanics.
Regulatory posture, partner vetting standards, audit cadence, and complaint handling across first-party and third-party work.
Hiring, onboarding, training, and the fair-employment standards that keep the team and delivery consistent.
New client relationships and organizational growth, matching prospective engagements to BPR's capabilities and partner network.
If the framing on the homepage matches a problem you're trying to solve, the conversation can start now.
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