CALL CENTER SOLUTIONS
BPR offers an array of call center services that will help you reduce costs, streamline workflow, and promote business continuity. Our network of domestic call centers and highly trained specialists apply their expertise to your needs, freeing you to focus on your core business.
Customer Service
BPR’s network of U.S.-based call centers handles inbound and outbound customer support and other communication needs for businesses of all types and sizes. Its dedicated specialists increase its clients’ business continuity and accurately represent their company brands.
BPR’s fast implementation and detailed reporting enables its clients to employ its domestic call centers immediately with confidence. It manages client communication needs and treats client customers with professionalism and sensitivity.
Call Center Overflow Solutions
BPR enables its clients to eliminate busy signals, long hold times, and customer displeasure. Its network of U.S.-based call centers has the size and capacity to lend immediate turnkey support for call handling needs, no matter the volume. BPR offers fast implementation and tailors programs specifically for its clients’ business model by understanding their customers’ needs and improving communications with them.
First Party Customer Solutions
BPR’s call center network helps your business maintain and protect its current payer base, keeping your revenue flowing while making your customers feel valued and supported. BPR manages your reminder calls and ensures that your performing accounts do not fall into collection, thus reducing the percentage of sluggish payers and customers who occasionally neglect to remit prompt payment.
Find More Time
BPR’s inbound and/or outbound customer service solutions foster consistency and control. Our network of call center professionals manage high call volume and address rising customer support demands, increasing productivity for your business without the hassle of additional employee hiring or training.
BPR saves you time, money, and resources, while accurately representing your brand name and ensuring your customers enjoy a positive customer service experience.
Call Center Network
BPR’s call center network is based in the United States, is best-in-class, and adds value to its clients’ inbound and outbound customer support services through exceptional performance. The size and diversity of BPR’s call center partners enable it to service companies in diverse industries with various demands. BPR provides immediate solutions to all customer service needs, regardless of volume or intricacy.
All call center partners employ highly trained customer service specialists who speak clearly, concisely, and informatively, while approaching all situations with understanding and empathy appreciated by customers who often exhibit frustration or confusion. These professionals know the clients’ industries, operations, and clientele, as well as compliance requirements to minimize reputational and operations risks.
Most importantly, BPR does not outsource its clients’ customer support and communication needs to foreign countries, thereby eliminating language barriers, comprehension problems, and cultural differences which can breed customer dissatisfaction.
