By BPR | March 31, 2020 |
March 31, 2020 FAIRFIELD, NJ – Business Processes Redefined, LLC (BPR), a nationwide call center outsourcing management firm and a certified woman-owned business enterprise, is expanding its network of U.S.-based call centers in light of increased demands from companies inundated with significantly higher call volumes during the Coronavirus pandemic. “BPR plans to add three to […]
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By BPR | March 30, 2020 |
The State of New Jersey is not alone in its apparent inability to handle the influx of telephone calls to its COVID-19 hotlines from New Jersey residents seeking to be tested for the coronavirus. The overflowed state hotlines mirror problems experienced by private companies whose phone systems have been overwhelmed by rapidly increasing customer support […]
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By BPR | March 30, 2020 |
After several days of partisan wrangling, the United States Senate finally, and unanimously, passed the Coronavirus Aid, Relief, and Economic Security Act (CARES Act) on the evening of March 25, 2020. It is expected to become law this week. Fortunately, the CARES Act does NOT include several provisions that had been proposed in the […]
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By BPR | March 27, 2020 |
On March 25, 2020, Reuters published an article entitled, “India’s huge outsourcing industry struggles with work-from-home scenario.” https://www.reuters.com/article/us-health-coronavirus-india-outsourcing/indias-huge-outsourcing-industry-struggles-with-work-from-home-scenario-idUSKBN21C0LR The Reuters article detailed how “[m]any of the [India-based] companies that provide business services such as call centres, information technology services and business process automation were not prepared for work-from-home arrangements. That raises questions about whether […]
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By BPR | March 26, 2020 |
In these trying times, various legislative proposals have sought to shut down collection agencies during the coronavirus pandemic. For example, Congresswoman Maxine Waters (D-CA), Chairwoman of the House Financial Services Committee, has released plans for a legislative package that would shutter such agencies during the crisis. In addition to providing cash infusions to households, […]
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By BPR | March 25, 2020 |
Many state governments have recently established hotlines to address their citizens’ growing concerns and questions regarding the COVID-19 pandemic. Unfortunately, several such hotlines have been overrun by call overflow, in some cases to such an extent that the hotlines were shut down. Such public communication problems underscore the rapidly increasing customer support problems plaguing Corporate […]
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By BPR | March 24, 2020 |
FAIRFIELD, NJ – Business Processes Redefined, LLC (BPR), a nationwide receivables management firm and a certified woman-owned business enterprise, is offering its network of call centers to companies inundated with customer and other calls during the Coronavirus pandemic. And BPR will donate five percent (5%) of its new call-center revenues to the COVID-19 Solidarity Response […]
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