By BPR | April 30, 2020 |
By Lauren Irwin-Szostak / April 30, 2020 The COVID-19 pandemic has affected businesses in all industries, but perhaps none more than the global outsourcing industry. Recent media reports have predicted that companies may begin to repatriate call center and other customer service operations which they had previously offshored to India, the Philippines, and other […]
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By BPR | April 29, 2020 |
Customer service is the most important part of your business operations. If you aren’t committed to providing a full customer experience, you’re undercutting your ability to succeed in your industry, even if your products are superior to those of your competitors. Business owners are now beginning to realize the significance of customer service operations, but […]
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By BPR | April 28, 2020 |
By Lauren Irwin-Szostak / April 28, 2020 Round two of the Small Business Administration’s Paycheck Protection Program (PPP) launched yesterday with $310 billion in additional funding, after the first round’s $350 billion was exhausted in less than two weeks (between April 3 and April 16). Unfortunately, the SBA’s E-Tran loan processing system crashed shortly after […]
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By BPR | April 24, 2020 |
Leaders are planners. They’re visionaries, strategists, and big-picture thinkers. You’d be hard-pressed to meet a business owner who didn’t pride themselves on how adaptable they are to new situations, whatever may lie ahead. But running a business is difficult, and anyone brave enough to take on that challenge better be ready for some tough times. […]
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By BPR | April 23, 2020 |
By Lauren Irwin-Szostak / April 23, 2020 For at least the past five terms of Congress, both the United States House of Representatives and the United States Senate have introduced proposed legislation entitled the “United States Call Center Worker and Consumer Protection Act.” In each of the last four terms, the bills died in committee […]
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By BPR | April 14, 2020 |
It’s all too easy to stew in self-isolation. As a business leader, you find yourself mulling the same questions as the coronavirus crisis stretches on for another day, another week and another month. Isolated from your staff, you begin to wonder how long the crisis will last and how long it will take to reopen […]
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